Purchase terms and refunds
Purchase, cancellation and refund terms for Ondaradar reports.
What you buy
Ondaradar provides analytical reports about detected broadcasts on monitored radio stations. The selected subject, content, dates and final price are shown before payment. Reports do not measure audience size or guarantee that every broadcast has been recognised.
Placing an order
Choose the report and dates and provide a working email address. Check these details before paying. A purchase is confirmed after successful payment; free promotional orders do not require a bank payment. Keep your order number and access code.
Access and use
Reports are provided through a personal link and access code, with a PDF and email delivery. You may use a purchased report for your own analysis and business presentations. Automated extraction, resale or republication of the underlying catalogue requires permission. Do not submit audio you have no right to use.
Monitoring periods
A historical report uses the data available when it is generated. Background processing may add detections later and does not postpone delivery. Future monitoring is delivered over the selected period. Renewal is a separate purchase; there are no automatic recurring charges.
Your rights
Payment, delivery and refund rules are described on the linked pages. These terms do not limit mandatory consumer rights. Contact support if the report does not match your order or access fails.
How to request a refund
Email support with your order number, purchase date, the email used for the order and a short description of the issue. Never send a full card number, CVV or banking password. You can use the contact form as well.
Service problems
Request a refund if payment was duplicated, the paid report was not provided because of a technical failure, or its subject or period does not match the confirmed order. We check the order and offer to correct delivery or refund the affected payment. A duplicate payment is refunded after verification.
Cancelling future monitoring
You may request cancellation and a full refund before the monitoring period starts. If monitoring has already started, contact support: the part already provided and any applicable consumer rights are taken into account. Renewal is manual, so no future automatic payments need to be stopped.
Review and payment
We aim to review requests within five business days. Approved refunds are sent through the payment provider to the original payment method. The time when funds appear depends on the bank and payment provider. Support will explain the decision if the request is not approved.
Consumer rights
Mandatory cancellation, withdrawal and remedies for non-conforming digital services remain applicable. Payment or opening a report does not by itself constitute a waiver of those rights. This policy does not impose a blanket no-refund rule for digital reports.